IT Solutions - Customer Relationship Management
Key Customer Benefits:
- Increased revenue and profitability
- Increased customer satisfaction and retention
- Increased opportunity pipelines and sales
- Unified corporate image
- Single view of customer
- Better management of resources
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eSales With the Internet increasing competition and shifting more power to the customer, organizations must take a very customer-centric approach to their sales initiatives. From demand creation to closing, the Relavis eSales (formerly OverQuota) module provides you with the tools to effectively communicate, collaborate, and coordinate your sales activities within your organization as well as with your customers and partners. You will be able to understand and share customer needs and preferences, sell through highly coordinated account plans, share best practices, replicate successes, and broaden your presence in the marketplace like never before. Relavis eSales helps you achieve all these benefits - and more.
eSales Express Is a great entry-point into CRM for companies that do not currently need the full features of eSales. eSales Express is fully integrated with Relavis eSales, eMarketing and eService, providing an unparalleled and complete collaborative CRM solution. eSales Express includes: Full Contact Management, Knowledge Management, Expert Q&A, Project Management, Workflow, Integration with Notes Calendaring & Scheduling, Web and Disconnected Usage, and Role/User-based Security.
Relavis WorkSpace Takes full advantage of using the WebSphere Portal as a single integrated product. Relavis WorkSpace offers our customers a higher degree of user satisfaction with a personalized and reliable user interface for collaboration within the context of CRM. The combination of the Relavis CRM suite and WebSphere Portal accelerates the time to value by providing the framework for enabling customers, employees and business partners to satisfy their need for information and access to business processes. Speed, efficiency and state-of-the-art integrated collaboration are being brought to market with real, measurable value.
eService Relavis eService is designed to meet the needs of organizations wishing to improve their direct customer service. Support teams can use it to record, act on, and resolve customer requests arriving through any of a number of communication channels, including conventional mail, email, telephone calls, web site interfaces, interactive messaging tools, and face-to-face interactions at service outlets.
eMarketing The Relavis eMarketing module is an affordable and easy to use tool that tracks the execution and effectiveness of integrated marketing campaigns and events. Whether they are individual initiatives or long-term complex campaigns, Relavis eMarketing provides you the structure and information you need to optimize your time and resources. Resulting ROI data will allow your organization to quickly pinpoint which initiatives are most effective.
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