In today’s enterprise, effective messaging and collaboration solutions are essential for success.
As the boundaries of the enterprise expand and the pace of business increases, employees must be able to team across geographical boundaries and communicate instantly with partners, suppliers, and customers—and they must do so with absolute reliability and security.
While the value of messaging and collaboration is undeniable, managing these sophisticated systems can be complex and costly. With intense scrutiny on the bottom line, IT managers must control costs, improve performance, increase security, and focus on core staff competencies simultaneously.
An increasing number of companies are outsourcing the design, launch, and ongoing management of their electronic communications environments. The right outsourced messaging and collaboration solution can help to:
- Roll out new technologies and efficiently manage migrations to new platforms
- Deploy IT staff appropriately
- Provide robust security and virus protection
- Control operating costs
- Integrate new technology with legacy systems
- Link messaging and collaboration systems to other applications
Managed messaging and collaboration solutions strengthen your control
InCentric Solutions offers complete, end-to-end managed messaging and collaboration solutions to enterprises that require a customized approach. InCentric Solutions experts focus on creating solutions that are highly available and secure across multiple sites and geographies. With more than 15 years of experience supporting global electronic messaging, InCentric Solutions has managed messaging and collaboration solutions that are scalable, innovative, and industry standards based.
Delivering the flexible solutions your business requires
InCentric Solutions managed messaging and collaboration solutions span the lifecycle of system requirements, including initial assessment, planning and design, user migration, legacy integration, security and protection, wireless support, network management, and end-user support and training. These solutions can be delivered modularly and are easily customized to meet your particular business needs. InCentric Solutions typically begins with a detailed assessment of the customer’s environment. This assessment focuses on the business value case for undertaking changes to the messaging environment.
InCentric Solutions also offers services for:
- Planning and design—system design and structure that scales to accommodate growth
- User migration—seamless migration to new or upgraded platforms, regardless of user location
- Legacy integration—smooth integration of new or upgraded platforms with legacy systems for continued return on investment
- Security and protection—vital, industry-standard security including virus detection and removal, anti-spam filtering, content filtering, archiving, backup and recovery, and message tracking
- Collaboration—support for collaborative functionality such as group calendaring, instant messaging, data and video conferencing, public folders, and web-based storage
- Wireless support—support for wireless e-mail delivered to pocket PCs, Palm operating system–based devices, and the Blackberry
- Network management—network configuration and performance tuning designed to enable more robust messaging and collaboration solutions
- End-user support and training—training modules and ongoing support to bring users online quickly for enhanced productivity
Complementing these specific services for managed messaging and collaboration, InCentric Solutions offers comprehensive standard and custom services that include web-based provisioning, client access, monitoring and management, database management and maintenance, hardware break-fix, program management, capacity management, problem management, and configuration management.
Enhancing business agility
Managed messaging and collaboration services from InCentric Solutions offer clear benefits that are linked to the agility of your business. When employees can communicate effectively with other members of the extended enterprise, they can positively affect the bottom line through:
- Improved productivity
- High availability and security
- Robust mobility support
- Increased operating efficiency and reduced costs
- Improved scalability and interoperability
- Global support and response
High system availability and the ability to collaborate anytime, virtually anywhere can facilitate sharing of ideas and information, improving the quality of decision-making and even speeding time to market of new products and services. InCentric Solutions delivers these solutions in addition to being resistant to hacking and malicious intrusions.
With a rapidly increasing number of employees and business partners empowered by wireless devices, it is imperative that electronic communication solutions be mobility-friendly. InCentric Solutions managed messaging and collaboration solutions support current and emerging wireless industry standards to enhance the productivity of mobile users.
InCentric Solutions works on your behalf to provide an effectively managed communication and collaboration environment. InCentric Solutions’ expertise in integrating new technologies with legacy applications, as well as in handling complex application migrations, helps your operation to achieve and maintain operating efficiency on a daily basis and reduce operating costs.
Delivering messaging and collaboration capabilities that scale easily in response to user demand and interoperate with your current investment in software and systems are a critical business requirement. InCentric Solutions experts have the training, experience, and commitment to industry standard technologies to support your scalability and interoperability needs well into the future.
With successful messaging solutions in place in many countries, plus its partnerships with leading messaging and collaboration solution vendors, InCentric Solutions is ideally positioned to offer you the support options and service levels your enterprise requires. |
“InCentric had a rapid response plan and demonstrated that they were the subject matter expert that could deliver in a tight time line.”
Rex Wilder, Director of Information Technology for the City of Greenville
“We have confidence among the IT staff that InCentric is a true partner. It makes a big difference toknow we can call on them six months from now and talk to someone who worked on the project. I would definitely work with InCentric again.”
Jerrel Parton, Centerplate
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